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EXPLAINED: Why no one in Spain wants to be a waiter anymore

There are 50,000 job vacancies for waiters in Spain despite a national unemployment rate that still hovers around 13 percent. Why, now more than ever, are Spaniards not prepared to spend their summers waiting tables?

Waiter in Spain
There is a lack of wait staff in Spain. Photo: JAIME REINA / AFP

Every year when the summer period approaches, Spain’s hospitality sector begins to prepare for its busiest months and hire new employees accordingly.

But the situation is different this year, just as the tourism industry and global economies edge towards normality after two years of Covid-19, and holidaymakers are more eager than ever to travel.

Worryingly, Spain’s hospitality sector is now warning of the very real prospect of not having enough staff to serve national and international tourists this summer. 

In Spain’s popular tourist areas such as Catalonia’s Costa Brava, which expects a summer of record numbers of visitors, hotel and restaurant owners have been complaining about finding workers this summer to meet the demand. Some say they will not be able to open completely if they can’t.  

In the Costa del Sol in southern Spain, there’s a shortage of 20,000 camareros (waiters), whereas in the Canary Islands 30,000 hospitality workers are unemployed but thousands of positions are not being filled ahead of the summer. Benidorm alone is 3,500 workers short for the high season.

The same situation has been reported in the southern region of Murcia and in towns across Galicia. In fact, all over the country, businesses are facing shortages of wait and kitchen staff. 

So why does no one in Spain want to be a waiter anymore?

Están hartos as they say in Spanish, they’re fed up. Spain’s hospitality workers have for years been complaining about long hours, night shifts that go unpaid, wage cuts, job instability, unpaid holidays and employers paying them under the table to avoid having to pay tax and social security.  

“There isn’t a lack of workers, there is a lack of slaves. People want to work, but with decent conditions”, tweeted Gonzalo Fuentes, from the Hospitality Federation of Workers’ Commissions.

The unionist spoke specifically of the poor work conditions that exist for waiters across Spain, explaining how employers don’t always comply with collective agreements, they register employees for fewer hours than they actually work, they do not pay overtime or they pay part of the salary ‘in black’.

Spanish radio station Cadena SER recently took to the streets to ask citizens in the Murcian city of Lorca why many don’t want to be a waiter anymore. Most responders agreed on the same points: instability, long hours and a very low salary, in addition to the lack of tact that some clients have.  

According to Alfonso Soler, president of hospitality company Hostecar in Murcia, the main problem why nobody wants to work in the hospitality industry is the lack of stability and excessive hours. “People do not take it as a serious job and they only see it as a summer extra,” he said. “Now the busy season is coming and we find that we do not have staff, especially cooks.”

Restaurateurs and hoteliers see a lack of motivation in the candidates, while Spain’s unions denounce the sector’s poor working conditions. 

Low wages 

One of the main issues that has been cited is low salaries. According to a recent Infojobs report on the labour market in Spain, 80 percent of candidates reject job offers due to low wages.  

Data from Spain’s National Statistics Institute (INE) shows that salaries in the hospitality sector have been stagnant since 2017, while those in real estate, health or public administration activities grew at a rate of around €500 per year more during that period.  

Emilio Gallego, general secretary of Hospitality in Spain, says that the average position is around 1,740 hours a year and the average salary is around €1,400 or €1,500, with €1,200 as an entry salary.

While in Murcia, the salary of the waiters is €1,000 gross full-time by collective agreement, according to Teresa Fuentes of CCOO workers’ union. 

Workers’ agreements haven’t been renewed

Another problem, cited particularly in Catalonia and in Murcia is that general union agreements for wait and kitchen staff have expired and haven’t been renewed.  

In Catalonia, the collective agreement expired in 2019 and in Murcia, the agreement hasn’t been renewed since 2008.  

Fuentes has slammed the agreement in Murcia for being obsolete and the fact that employers put up “obstacles” to renew the agreement as they want to eliminate the disability clause. This would mean that in case of sick leave, a waiter would only receive 70 percent of their salary.

There are business owners in Spain who comply with collective agreement conditions even if they have expired, but for many waiters, cooks and other hospitality workers not having a deal in place means contract hours are not respected, overtime is not paid and it is very difficult to reconcile family life.

Such precariousness is dissuading many in Spain from applying for hospitality jobs.

Young people don’t want hospitality jobs anymore

According to Gallego, there are around five million 16 and 25-year-olds today in Spain, which is two million less than 20 years ago, meaning there are fewer young people to fill hospitality positions.  

He also noted that university students used to consider hospitality jobs to get some money in the summer months or on weekends, but that they don’t even contemplate it anymore.

Cheché Real, president of the Provincial Association of Hospitality and Tourism Entrepreneurs of Lugo in Galicia, explained that when you offer a salary of €1,200, many are refusing, saying that they prefer to stay at home receiving €500 in benefits instead.

More remote jobs available

Other experts partly blame the Covid-19 pandemic, saying that with the number of remote or work-from-home jobs available with more flexibility, no one wants to have to do face-to-face hospitality jobs anymore.

This is part of the phenomenon known as ‘the great resignation’ which has reached Spain, after being a popular trend in the US. According to the latest social security statistics, around 30,000 workers in Spain voluntarily left their jobs in 2021 and the trend is continuing to rise, while there are currently around 109,000 job vacancies. 

Solutions

According to Gallego, foreign workers are needed to help meet the demand and fill jobs. 

To this end, Spain will reportedly agree to double or triple the number of temporary workers from Central America, currently accepted through an employment-based migration programme, in a deal with the United States government. 

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TRAIN TRAVEL

Yes, train travel across Europe is far better than flying – even with kids

Hoping to do his bit for the planet, perhaps save some money and avoid spending any time in airports, The Local's Ben McPartland decided to travel 2,000km with his family across Europe by train - not plane. Here's how he got on on and would he recommend it?

Yes, train travel across Europe is far better than flying - even with kids

Summer 2022 has seen the return of people travelling across Europe en masse whether for holidays or to see family, or both.

But it’s also seen chaos in airports, airline strikes and more questions than ever about whether we should be flying at all as Europe bakes under consecutive heatwaves caused by the climate crisis.

But are there really viable alternatives to travelling 2,000 km across Europe in a short space of time – with young kids?

The predicament

We needed to get from Paris to Portugal, or to be more precise the western edge of the Algarve in southern Portugal, for a week-long family holiday.

We didn’t have that much time to spend travelling there and back so the dilemma was how could we get there, fairly quickly?

“We” in this case being a family of four including two children aged 5 and 7, one fairly easygoing mum and a dad (me) who increasingly comes out in a rash when he goes near an airport.

Normally we’d have flown – as we did when we went to the same region of Portugal in October – but the stories of airport chaos, delays, cancellations, strikes and never-ending queues around Europe at the start of the summer made the prospect of taking the plane far less appealing.

Then throw in the climate crisis and the growing feeling that we, as a family, need to make an effort for the cause.

So the thought of flying, during what forecasters say was one of the hottest Julys on record in Europe and as rivers dried up and wildfires burn, just didn’t feel like an acceptable option – to me anyway – when there are alternatives.

There was the option of driving from France to Portugal, as many French and Portuguese nationals living in France do every summer. But driving nearly 2,000 km there and back for just a week’s holiday with two kids strapped in the back for hours on end would have been asking for trouble – either a breakdown or lots of meltdowns.

So that left taking the train. But would it be viable?  Would something go wrong as my colleague Richard Orange had warned on his own rail trip across Europe with kids this summer?

READ ALSO: What I learned taking the train through Europe with two kids

Planning the route

With the help of some really knowledgeable European rail experts like Jon Worth and information from the excellent The Man in Seat Sixty-One website we looked at the various rail routes through France and Spain to southern Portugal.

One problem was the line from southern Spain to the Algarve no longer runs which meant the best we could do was get to Seville and then hire a car.

At one point the best option looked like a night train (fairly cheap with a whole cabin reserved for the family) down to the Pyrenees (Latour-de-Carol) and then a local train to Barcelona before onwards travel to Portugal.

But in the end we settled on the direct train from Paris to Barcelona, spend the night in the Catalan city before taking the train the next day to Seville and picking up the car.

READ ALSO 6 European cities less than 7 hours from Paris by train

It would be mean Paris to Portugal in two days – or to be precise 7 hours to Barcelona, one night in a hotel, before a five-and-half-hour train journey to Seville and a three-hour car journey. It was the quickest way without flying, as far as we could see.

We were about to book the tickets when friend who was travelling by rail through Europe mentioned the Interrail option.

I did Interrailing as an 18-year- old and it was a great way to spend a month travelling around Europe (and Morocco) but had never thought it could be an option for a quickish trip to Portugal and back.

But Interrail has changed a bit since 1996 and indeed since 1972 when it was first launched for under 21s.

Now it offers passes that can be used for 4, 5 or 7 days a month – perfect for travel to a few destinations in a short space of time.

And, this was the clincher – Interrail passes for under 11s are free if they are with an adult.

Well almost free, because in certain countries like France and Spain you still need to pay for seat reservations for anyone travelling.

But the cost of the passes for two adults, plus seat reservations were cheaper than just booking direct trains and much cheaper than flying (more on costs below).

The high-speed train from Barcelona to Seville. Photo: The Local

The Upsides

Let’s start with not having to wake up at 4am and arrive at the train station three hours before the train leaves just to check in a bag and then spend the next three hours queuing in various lines – bags, passport, security, boarding etc..

We arrived at Gare de Lyon around 30 minutes before the train left and boarded without queuing and the train departed on time.

Compare this with having to get a taxi or the RER train to Charles de Gaulle airport and then still find yourself in Paris three hours later as you queue to board. (I know this is not always the case but this summer the advice was to arrive three hours before your flight to check in bags.)

Plus there was no luggage limits on the train and no having to empty your bags at security because you left an old roll-on deodorant at the bottom of your bag.

Although rail stations in Spain do have airport style x-ray machines to check all luggage, they were very rapid and didn’t result in any long queues.

Add to this comfortable seats with leg room, a bar you can walk to and spend hours watching the beautiful French and Spanish landscape whizz by.

You arrive in the centre of town – in our case Barcelona – so there’s no need to get public transport or taxis to and from out of town airports. 

Spending a night in Barcelona was a great way to break the journey – albeit a bit expensive (see below).

And it all ran pretty much on time. Over five train journeys in four days we had 15 minutes of delay. Spain’s high-speed trains were fantastic.

To sum it up: when flying your holiday only really begins when you arrive at your final destination because these days the day spent travelling is one big headache, but with the train the holiday begins as soon as you leave the station.

It’s just far, far more relaxing.

heading back to Barcelona Sants station after a night in the Catalan capital. Photo: The Local.

The Downsides

But what about the kids, you say?

Yep this can be an issue. Travelling for 7 hours on a train is not easy with two young kids but if you come prepared and can think of 75 different ways to occupy them from drawing and playing cards to I-spy and “count my freckles slowly” then it’s possible the journey will be tantrum free. (Playing hide and seek on a train with 12 carriages isn’t advisable.)

And kids adapt, so the following day’s five and half hour journey from Barcelona to Seville was a breeze because they settled into the pace of life and by that point had worked out the code to get into my mobile phone.

One complaint was how long the TGV train took to get along the southern French coast. Does it really need to stop at Nimes, Montpellier, Beziers, Agde, Sete and Perpignan? Can’t local trains serve these stations and the TGV just head straight to Spain?

Another little gripe was the train food. Whilst buffet cars on SNCF and Renfe trains are great for a coffee or a beer they don’t really offer a selection of healthy meals, so you need to come prepared. We weren’t and spent a lot of money on crap food and drink during the trips.

But if you know this in advance you can bring whatever you like onto the train, with no nonsense about 100ml limits on liquid.

Cost comparison

Working out cost comparisons are hard and anyone looking to do a similar trip will need a calculator at hand. 

It’s hard to do a direct comparison between flying and taking the train because so much depends on what the prices are when you book, the route you want to take and how quickly you want to travel and whether to go first class or standard.

But for us at the time of booking (roughly two months in advance) flights from Paris to Faro were about €1,500 for four people, train tickets booked directly with SNCF and Renfe (not interrail) for four people were around €1,200 (this probably could have been much cheaper further in advance), whilst the Interrail option – 4 day passes plus seat reservations was around €810.

So on the face of it travelling by train, especially using Interrail passes, was cheaper – but then add on the cost of two nights in hotels in central Barcelona and there was no real financial benefit of going by train.

But then it was never all about money – what price on not having to spend three hours at Charles de Gaulle airport?

How easy is it to Interrail?

Interrail proved a great option for us, even though it was only a relatively short trip. It’s more suited to those looking to do multiple journeys through various countries, perhaps at a slower pace. But the kids being free was crucial for us, so other families should definitely explore the option.

The one downside to Interrailing through France and Spain is the requirement to book seat reservations for the high-speed trains.

Whilst this sounds fairly straightforward we couldn’t do it through the Interrail app or website so had to be done with Renfe directly. For most countries you can reserve seats through the Interrail app (more on this below).

With SNCF it required a lengthy phone call because we reserved the seats to make sure there were some available before getting the Interrail passes.

For Paris to Barcelona the reservations cost €34 for standard class seats or €48 for first class.

With Renfe it was more complicated although much cheaper (Around €10 to €12 a seat). We were told on the phone that to reserve seats with Interrail you have to do it either at a Spanish train station or by phone but only if you can pick up and pay for the reservations at a Spanish train station within a certain amount of time.

Neither of these were possible when booking from Paris back in May/June. But the helpful website Man at Seat 61 recommended going via the man behind the AndyBTravels website, who charges a small fee. A few emails were exchanged and our reservations for Barcelona to Seville arrived in the post a few days later. 

Renfe and SNCF could make it easier for Interrail passengers.

The Interrail mobile pass on the the Rail Planner app was very easy to use. It was just a case of adding the days when we were travelling and then adding the specific journeys.

This brought up a QR code for each trip but the ticket controllers were always more concerned about the seat reservations we had on paper.

But all went to plan.

 

Conclusion

Those days spent sitting drinking coffee, orange and beer (in separate cups) starring out of train windows at fields, hills, mountains, villages, beach and train platforms were part of the holiday.

I’d say that if you have a day or two to spare then travelling across Europe by train instead of plane is well worth it – yes, even with two young kids.

They might even thank you for it one day if we all help avert a climate disaster. 

Advice

It’s hard to give advice because each person has different requirements that need to be taken into account – whether number of passengers, time needed for travelling, destinations, cost etc.

But plan ahead and do the research to see what’s possible.

One bit of advice if you need to travel quickly is try keep connections to a minimum or give yourself plenty of time to make them.

My colleague Richard Orange had problems on his trip from Sweden to the UK via Denmark, Germany and Belgium because of delays and missed connections.

Useful links and extra info

You can explore Interrail pass options and prices by visiting the Interrail site here. The site offers plenty of info to help you plan your trip and reserve seats on trains if necessary.

The fantastic Man in Seat 61 guide to train travel across Europe is a must-read for anyone planning a trip. It has pages and pages of useful up to date info and can be viewed here.

It also has loads of information on how to use an Interrail pass and calculations to see whether it’s the best option – if you need help with the maths. The page can be viewed here.

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